Customer and Employee Communication
Employee publications
I specialized in plain language communication with eye-catching graphics and polished presentation. Employee publications include internal newsletters, contest promotions and human resource information.
Customer correspondence and training
I train employees to write to customers in professional, easy-to-understand language. I have created "standards guides" that each employee keeps on his/her desk as a reference for logo information, phraseology, or formatting of correspondence.
User guides and procedure manuals, forms
I have written and designed computer training materials, insurance benefit manuals and other technical documents, all with plain language and helpful graphics.
